Eighty percent of employees work for organizations that have stated values, but only 23% agreed that they could apply those values to their everyday work. The authors explore that disconnect and present a more effective, alternative way for leaders to foster shared understanding, language, and accountability in their organizations: working agreements. Working agreements take implicit practices, behaviors, values, and beliefs, and make them explicit, clear, and actionable. They help teams build three key components that drive effective collaboration: shared language, understanding, and accountability.
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